Sensitive claims - return to counselling update

A news item from ACC

From 27 June 2011 ACC’s Sensitive Claims Unit has modified the process for clients with an accepted claim returning to ACC for treatment counselling. The aim is for a more client-centred approach using processes and reporting tools that are clear and well understood by providers. How the process works:

 • Clients can return to counselling by notifying ACC directly, either by referral from their GP or via an ACC-registered counsellor who completes an ACC719 Initiate Return to Counselling Report.

• Four treatment counselling sessions will be approved for the counsellor, during which the client and counsellor will gather information to complete an ACC720 Therapeutic Assessment and Planning Report. This form should be received by ACC no later than eight weeks after counselling starts.

• On receipt of the ACC720, ACC determines the next steps after considering the report’s recommendations. Up to 16 sessions of treatment counselling can be approved at this point.

• Progress reports are required mid-way and on completion of the approved treatment counselling sessions. Use the ACC291 Progress/Completion Report form for these progress reports.

• The Completion report is reviewed by ACC’s Sensitive Claims Unit and further treatment may be approved. Internal peer review may be requested to help determine the next steps in the recovery process.

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