Mixed results in sensitive claims survey

An article from NZ Doctor by Katie Marriner

A survey of ACC sensitive claims providers generated mixed responses on how recommendations from a report to improve the service have been implemented.
Respondents were surveyed in 2010 on the 14 recommendations proposed in an independent review of the sensitive claims pathway conducted by former mental health commissioner Barbara Disley (New Zealand Doctor, 22 September 2010).
When asked how "client-centred" ACC's sensitive claims communications were at the time of the survey compared to 18 months before, 83 per cent of respondents thought they were either much better, better or somewhat better.
Most people (41 per cent) thought the 16 hours of support sessions for certain claimants "definitely" improved access for claimants in the early stage of their claim.
But more than half (55 per cent) of respondents thought ACC was not applying the definition of "mental injury" using a range of assessment tools which was the purpose of recommendation three.
Most respondents (34 per cent) said on-going professional development is the most important thing ACC could do to improve the quality of the service.
Of the 188 people that responded to the survey, most (36 per cent) were counsellors. Psychiatrists, psychologists and psychotherapists were among the other respondents.
All of the survey results are available here.

http://www.nzdoctor.co.nz/news/2012/august-2012/20/mixed-results-in-sensitive-claims-survey.aspx