Interim board chair welcomes new priorities set for ACC

A press release from ACC

ACC’s interim Board Chair Paula Rebstock says ACC is a unique, no fault comprehensive Kiwi accident insurance scheme that we all pay for so people can get help if they have an accident.
“People expect and want us to be professional and respectful in the way we provide services to the public – that is what the Government’s priorities reflect and it’s the role of the ACC board and management to deliver that.”
The new priorities are:
• improved trust and confidence
• improved management and security of private information
• maintaining a focus on levy stability and financial sustainability
• providing high quality services for clients
• ensuring early resolution of disputes
• reporting on the performance of the accredited employer programme.

ACC has developed specific measures and performance targets relating to these priorities, which are outlined in the Service and Purchase Agreement 2012-15.
“The clear message in the Statement of Intent and the Service and Purchase Agreement is that there is a new set of priorities,” says Ms Rebstock.
“The Board and management of ACC understand we have to earn the trust and confidence of New Zealanders and we’re committed to doing that.”
Ms Rebstock says the way ACC manages people’s personal and private information is the subject of a large body of work that has only just begun, and there will be a lot more detail on that when the Privacy Commissioner and the Board complete the independent review of ACC systems and processes.
“We have been set some very clear targets and objectives to improve not only what we do, but how we do it.
“ACC is working to get better results for the injured, better support for levy payers and improve the relationship with the health sector. We will achieve this by investing equally in developing the capability of our people and supporting them with world class operating systems,” says Ms Rebstock.

http://www.scoop.co.nz/stories/PO1206/S00389/interim-board-chair-welcomes-new-priorities-set-for-acc.htm