ACC clients whose privacy was breached are complaining about insensitive and unhelpful treatment, the Green Party says. Details of thousands of clients were sent in August last year to a private individual, it was revealed on Tuesday.Copyright © 2012 MediaWorks TV
ACC has admitted the mistake and is sending letters of apology. It says the information has been destroyed, but before that happened the person who received it gave it to the Dominion Post.
Green Party ACC spokesman Kevin Hague says the privacy breach is being compounded by the attitude of staff dealing with queries.
"I've had upset calls from ACC clients claiming they've had pre-written statements read to them whether they've wanted to hear them or not," he said on Friday. "Some have asked to speak to managers and had this opportunity blocked."
Mr Hague says it's evidence of a culture problem within ACC.
"Their trust has been horrifically betrayed and ACC shows no sign at all of understanding that."
An ACC spokeswoman told NZ Newswire if anyone believed their concerns weren't being taken seriously the could lay a complaint.
http://www.3news.co.nz/ACC-upsetting-betrayed-clients-Greens/tabid/1607/articleID/246917/Default.aspx
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